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Privacy Policy

for Sal e Luz Beach Estate

Last Updated: 31/10/2025

1. Introduction

Welcome to Sal e Luz Beach Estate, located in Praia de Barra, Inhambane, Mozambique.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.saleluzbeachestate.com) or interact with us to make a booking, subscribe to our newsletter, or use any of our services.

By using our website or providing your information to us, you agree to this Privacy Policy.

2. Information We Collect

We collect personal and technical information in the following ways:

2.1. Information you provide directly

  • Name and surname
  • Email address
  • Phone number
  • Booking details (guest names, travel dates, preferences)
  • Payment confirmation or proof (if shared manually)
  • Messages or enquiries sent via forms or email

2.2. Information collected automatically

  • IP address
  • Browser type and version
  • Device and operating system information
  • Time and duration of visits
  • Referring and exit pages
  • Analytics data through Google Analytics

2.3. Information from third parties

We may receive information through our booking partners, payment processors, or newsletter provider to complete your request or reservation.

3. How We Use Your Information

We use personal information to:

  • Respond to your enquiries or booking requests
  • Confirm and manage reservations
  • Provide services during your stay
  • Process payments and send invoices
  • Communicate important updates, offers, or news (only if you opt in)
  • Improve our website’s functionality and security
  • Comply with legal obligations

4. Legal Basis for Processing

We process your information on the following legal grounds:

  • Contractual necessity: to manage and fulfil accommodation bookings
  • Consent: for marketing communications or newsletter subscriptions
  • Legitimate interest: to improve services and prevent fraud
  • Legal obligation: to comply with applicable financial, tax, or tourism laws

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

  • Site functionality
  • Analytics (Google Analytics)
  • Security (CleanTalk Anti-Spam)
  • Marketing (e.g., newsletter pop-ups powered by Mailchimp)

Cookies help us analyse traffic, prevent spam, and improve your browsing experience.

You can manage or disable cookies through your browser settings.

For more details, please refer to our Cookie Policy.

6. Sharing Your Information

We may share your information with:

  • Service providers that assist us in operating our website and delivering services, including:
    • Google (for Analytics)
    • CleanTalk Anti-Spam (for form security and spam prevention)
    • Mailchimp (for email subscriptions, if applicable)
  • Booking and payment partners to process reservations and payments securely
  • Professional advisers (legal, accounting) when required by law
  • Authorities or regulators if legally compelled

All processors act on our instructions and are required to maintain appropriate data protection standards.

We do not sell or rent your personal information.

7. International Data Transfers

As our servers and service providers may be located outside Mozambique (for example, in South Africa, the EU, or the United States), your data may be transferred internationally.

We ensure that such transfers occur under adequate protection mechanisms consistent with global data-protection standards.

8. Data Retention

We keep your information only as long as necessary for the purpose it was collected, or as required by law.

Booking and billing records are retained for accounting and compliance purposes for up to five years after your stay.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Withdraw consent at any time (for marketing or optional cookies)
  • Object to processing in certain circumstances

To exercise your rights, please email:

10. Security of Your Information

We implement appropriate technical and organisational safeguards to protect your personal data against loss, misuse, or unauthorised access.

Our website uses SSL encryption and anti-spam protection through CleanTalk to keep form submissions secure.

11. Third-Party Links

Our site may include links to external sites (e.g. activity providers or travel partners). We are not responsible for their content or privacy practices.

Please review their policies before providing any personal information.

12. Children’s Privacy

Our website and services are not intended for individuals under 18 years old.

We do not knowingly collect personal information from minors.

13. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be posted on this page with a revised effective date.

14. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Sal e Luz Beach Estate

Praia de Barra, Inhambane, Mozambique